TERMS OF SERVICE

GENERAL PRINCIPLES

This Policy applies to the Management Board and all members who participate in using the services, engaging in shopping activities or product information inquiry on the website www.zingmove.com.

The website www.zingmove.com is operated and managed by Toan Vu Private Enterprise, which is responsible for and carries out all transactions related to product purchases and service usage on www.zingmove.com.

GENERAL REGULATIONS

Members who participate in shopping or engage in product reviews and comments are required to provide certain personal information such as name, phone number, and delivery address so that Zingmove can contact and arrange delivery.

Zingmove reserves the right to use the personal information provided by members through the shopping process or product comments for customer service and promotion of current marketing programs purposes offered by Zingmove.

TRANSACTION PROCESS

a) Order Placement Process for Customers

When you want to make a purchase on zingmove.com, kindly follow these steps:

Step 1: Search for the desired product.

Step 2: View the product price and detailed information. If you agree to place an order, click on “Buy Now”, then choose the desired quantity and click “Place Order”, or select “Continue Shopping” if you wish to purchase additional products.

Step 3: Fill out the required information on the payment form.

Step 4: After receiving the order, Zingmove will contact you using the phone number you provided using the hotline +84 913.022.736 to confirm order details.

Step 5: Zingmove will either deliver the product to your address or you may pick it up at one of our stores.

b) Shipping and Delivery Process

Zingmove delivers products with applicable shipping fees according to its delivery policy. After receiving and confirming the order via phone, your delivery will be arranged according to your preference:

In-store pickup: You can visit one of our stores to inspect and collect the product directly.

Local Delivery (within 10 km of a Zingmove store): Delivery will be made within 24 hours.

Long-Distance Delivery (over 10 km): Delivery will take approximately 3 to 5 days.

c) Order Cancellation Process

If you wish to cancel an order, please contact Zingmove directly via our sales hotline at +84 913.022.736 to confirm the cancellation.

d) Warranty / Return & Exchange Process

Zingmove complies with the manufacturer’s warranty policies and ensures that your purchase is protected accordingly.

e) Dispute & Complaint Resolution Process

Step 1: If you have a complaint, you can contact Zingmove through one of the following channels:

Contact or through comment section on the website
Customer service hotline: +84 913.022.736
Email: [email protected]
Directly at Zingmove stores
Company office: 69/11/06 Nguyen Cuu Dam, Tan Son Nhi, Tan Phu, Ho Chi Minh City, Vietnam

Step 2: Zingmove will contact the customer to understand the issue and reach an agreement on compensation, if necessary.

PAYMENT PROCESS

You and Zingmove can refer to the following payment methods and choose the one that best suits your needs:

Method 1: Direct Payment (Picking up the product at our store)

Step 1: Browse product and service information on our website.

Step 2: Visit one of our Zingmove stores.

Step 3: Make payment by cash, domestic ATM card, or credit card, and receive your product.

Method 2: Cash on Delivery (COD – pay upon delivery)

Step 1: Browse product and service information on our website.

Step 2: Confirm your order via phone, message, or email.

Step 3: Verify your information.

Step 4: We deliver the product to your address.

Step 5: You receive the product and make payment by cash, domestic ATM card, or credit card.

Method 3: Online Payment via Credit Card or Bank Transfer

Currently, Zingmove does not offer online ordering services.

All purchases are processed via Cash on Delivery (COD).

If you buy from Zingmove, you are required to follow our official payment policies.

TRANSACTION SECURITY ASSURANCE

Zingmove’s website management team uses various services to protect the information associated with product listings on zingmove.com, helping ensure secure and successful transactions while minimizing potential risks.

To support a smooth shopping experience, you are encouraged to provide complete and accurate information (full name, address, phone number, and email) when placing an order. This allows us to contact you promptly if any issues arise.

If your order is delivered to your home, please make sure to inspect the product carefully and ensure your satisfaction before making payment.

In the event of an issue during the online payment process, Zingmove will resolve the matter within 1 business hour from the time we receive the report from the customer.

CUSTOMER PERSONAL INFORMATION PROTECTION

a) Purpose and Scope of Information Collection

We collect your basic personal information solely for the purpose of customer service. This includes contacting you with user guides, post-purchase support, and any necessary communication.

Zingmove collects your information through purchase transactions and your participation in product reviews or comments on our website.

We collect and use your personal data for appropriate purposes and strictly in accordance with this Privacy Policy.

b) Scope of Information Use

Your personal information is used internally by Zingmove to provide user guides and customer care.

When necessary, we may use this information to contact you through methods such as: letters, order confirmations, thank-you notes, SMS messages, technical or security updates, and more.

c) Duration of Information Retention

Your personal data will be stored until you request its deletion or delete it yourself by logging into your account.

In all other cases, your personal information will be securely stored on Zingmove’s servers at zingmove.com.

If your personal information is misused or used beyond the stated purposes, you may file a complaint with Zingmove for resolution through the channels listed below.

d) Contact Details of the Information Collection and Management Unit

Toan Vu Private Enterprise

Address: 69/11/06 Nguyen Cuu Dam, Tan Son Nhi, Tan Phu, Ho Chi Minh City, Vietnam

e) Tools and Methods for You to Access and Modify Your Personal Data

If you wish to edit or update your personal information, please contact us via:

Email: [email protected]

Phone: +84 913.022.736

f) Commitment to Protecting Your Personal Information

Your personal information will never be shared with third parties and is used exclusively for customer care purposes.

We collect personal data based solely on your consent when you interact with zingmove.com. Apart from these services, Zingmove does not collect information through any other means or platforms.

You have full rights to request that zingmove.com review, update, adjust, or delete any personal information you have provided, and Zingmove is obligated to comply with your request.

INAPPROPRIATE CONTENT MANAGEMENT

When you post comments or product reviews on www.zingmove.com, you are required to comply with both Zingmove’s policies and Vietnamese law. You must not post content that includes offensive language, incites violence, disrupts public morals, or involves anti-government, religious, or political propaganda.

Any actions or content that are not constructive or do not contribute positively to www.zingmove.com will be reviewed and removed by our moderation team within 5 minutes without prior notice.

RESPONSIBILITY IN CASE OF TECHNICAL ERRORS

Zingmove is committed to maintaining the stability and security of the entire technical system of www.zingmove.com. In the event of a system failure caused by us, we will take immediate action to protect your rights as a customer.

When conducting transactions on our platform, you must follow the provided instructions and procedures. We are committed to delivering the highest quality service possible to all members using the platform.

If technical issues, software errors, or unforeseen circumstances prevent you from completing a transaction, please notify our support team via:

Email: [email protected]

Phone: +84 913.022.736

Support hours: 7:30 AM – 10:00 PM daily

We will resolve the issue as quickly as possible to restore your access to our services.

However, please note that Zingmove is not responsible for cases in which your report does not reach us due to technical failures, network issues, software errors, or any other problems not caused by our system.

RIGHTS AND RESPONSIBILITIES OF THE MANAGEMENT TEAM OF WWW.ZINGMOVE.COM

Rights of the Management Team

The management team reserves the right to use or delete any customer-submitted information on the website without prior notice, when deemed necessary.

Zingmove reserves the right to modify product information, pricing, and promotional offers at any time, depending on business needs or as required by manufacturers or distributors.

Responsibilities of the Management Team

Zingmove is responsible for providing accurate and up-to-date product information on www.zingmove.com.

In cases where incorrect product information leads to a completed purchase, Zingmove will take full responsibility and provide compensation to the customer when necessary.

RIGHTS AND RESPONSIBILITIES OF MEMBERS ON WWW.ZINGMOVE.COM

a) Your Rights as a Member

When you shop, leave comments, or review products on www.zingmove.com, Zingmove may store your personal information to enhance your experience and allow easier access in future visits based on your browser history.

You are entitled to receive consultation and support during your product usage upon request.

You may also receive exclusive offers and benefits during future purchases (when promotional programs are available).

You have the right to file a complaint in the following cases:

(i) You did not receive the product after placing and paying for your order.

(ii) The product arrives later than the stated delivery time.

(iii) The received product differs from the description on the website.

(iv) The product was damaged during shipping.

(v) The product has manufacturing defects.

b) Your Responsibilities as a Member

You must comply with all applicable laws and regulations regarding the use of Zingmove’s services, as well as the terms outlined in this policy.

You are required to provide accurate personal information, including your full name, phone number, email address, and delivery address. If there are any changes to your personal details, you must notify Zingmove so we can update your account accordingly.

You are responsible for keeping your personal information secure and for all activities conducted through your account.

APPLICABLE TERMS

Any disputes arising between Zingmove and you (as a member) will be resolved through negotiation and mutual agreement.

If no satisfactory resolution can be reached, either party may submit the case to the People’s Court of Ho Chi Minh City for legal resolution.

This policy officially takes effect from the date it is issued under the accompanying decision. Zingmove reserves the right to amend or update this policy at any time by posting the changes on www.zingmove.com.

The revised policy will become effective from the date specified in the decision regarding the update. By continuing to use our services after any changes take effect, you are deemed to have accepted the updated terms.

COMMITMENT TERMS

Official Contact Information of the Trading Platform/Website: www.zingmove.com

Trading Platform/Website: www.zingmove.com

Company/Organization: Toan Vu Private Enterprise

Tax Code (MST): 0316633489

Office Address: 69/11/06 Nguyen Cuu Dam, Tan Son Nhi, Tan Phu, Ho Chi Minh City, Vietnam